How flats work
What happen if I don’t like the room I have booked?
We can offer one of our rooms available at that time, if you finally decide do not occupy any of the rooms offered, you will loose your reservation payment.
Do we have internet in the apartment?
All flats have Internet wifii payable by the tenants on the monthly invoices.
The internet price for month is 10 euros for everyone.
I can? Smoking inside the apartment?
Smoking is not permitted in the flats.
I can? Have a pet?
I'm sorry but it is totally forbidden to have pets in the flats.
How to proceed if a failure/fault occurs in a flat?
You must let us know as soon as possible by phone or e-mail, we will contact the owner and send appropriate personnel to repair the mentioned fault. the cost of repair will be assumed by landlord or tenant depending on the reason of the failure, you can check in our general rental conditions failures that covers the property.
What should I do just arrived in Valencia?
Enjoy! It's your first day in this wonderful city
First, come to our office and pick up your keys, if you are the first among your flatmates to reach the flat, we will accompany you and will explain to you all related to the flat. If there are already flatmates, they will explain everything about the flat to you, if you still have further queries do not hesitate contact us and we will be glad to help you